Here you can find our most frequently asked questions. If you can't find what you're looking for, please contact us.
Help and Support
We want to make sure we are setting you up for success so we have created a community and list of resources to help you get started. These include: user guides, video tutorials, blogs and webinars.
Please check out our resource page for upcoming webinars and demonstration availability.
Currently the standard tool is in English but if you would like to inquire about the possibility of other language accessibility, please contact us.
The tool currently has two factor authentication to ensure the safety of all the wonderful content you and your organization create.
Yes, the tool is compliant with GDPR. To ensure this, we have allowed for administrators of the tool to add regional preferences such as current country, date format, and server storage location.
To get started with eNetReality™, you can access a free 14-day trial. After the trial, you can pay via Worldpay USD ($), GBP (£), or Euro (€). For more information, please check out the "My Account" page within the tool.
Scenes and Projects: Unlimited
Distribution Usage Limits: 100
Reporting usage limit: 10,000
File Storage Limit: 10GB
User Accounts: 1
We understand each organization will require different support and will have different numbers of users. To make eNetReality™ accessible to as many organizations as possible, we created a basic package that has everything you need to get started. If your organization requires more storage or has more reporting/distributing, we can accommodate that through these additional items. We’ve structured it this way so you can buy only what you need. For more information, please visit our purchasing page.
For information about our refund policy, please see our terms and conditions.
Users & Learners
A user or learner is defined as one personalized email address such as: firstname.lastname@example.org.
Users are the list of individuals that have access to the tool whether that be as an administrator or author. An administrator has access to oversee roles, make payments, as well as author within the tool. An author has access to do just that, author within the tool. This includes adding and exporting to learners when necessary.
Learners are individuals that will receive the finished project and take the training or assessment which will report data on their experience back to the tool. Learners do not have to be added to export to web package or LMS options.
An email will be sent to the user to login and can begin using the tool with the role assigned either author or administrator.
By adding a learner, the tool will now have the learner’s information stored for when a project is exported to select that individual as a recipient of that project. There is no email sent to the learner when they are first added to the tool, only when the learner is sent a project through exporting by learners will the learner receive a notification.
You’ll need a stable internet connection of 5Mbps, or more, to create VR assessments using eNetReality, together with a browser that supports HTML5. The following browsers are recommended:
xAPI and SCORM reporting is available, through the use of outcomes, to identify assessment completion with access to a daily report to review activities on a per day, per project, per learner basis with the ability to export a PDF file with all of the outcome actions included.
VR experiences can be built for use on the following VR headsets;
VR experiences can be viewed on your desktop, mobile or laptop screens directly from the browser (adhering to the recommended browsers detailed in the ‘What are the system requirements to run the tool?’ section). If you are using a mobile device, you can also access VR experiences through the companion app on the following devices;
No. eNetReality is a cloud-based application so you don’t need to download the tool to use it.
Please follow the links at the bottom of the features page.
While you and other users have access to see all projects, only one user can work on a project at any one time.
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